Dealership FAQs
Frequently Asked Questions
Frequently Asked Questions of Jim Keras Subaru
If you have any questions about us, you might find your answer here! If not, feel free to give us a call or contact us through the online form and we'll be happy to help.
New Inventory
Can I be alerted about new vehicles in stock?
Not at this time, but if you save a model, you can receive alerts for price changes. That way, if you're looking for that Subaru Forester at a more affordable price, you can snag it as soon as the price drops.
What if I can't find what I am looking for?
Let us know! We'll be happy to work with you to get whatever you're looking for. We can quickly order new stock from Subaru factories so that our customers have a full selection to choose from.
Who can I talk to about buying a new car?
Our professional sales representatives are happy to help with that. They can walk you through the whole process or just point you in the right direction depending on your comfort level. We want to create a stress-free environment here.
Pre-Owned Inventory
How can I know the vehicle is in good driving condition
We personally inspect every used vehicle that comes into our inventory to make sure it meets our standards. You can also use sites like Carfax to find the vehicle's full history, so you know exactly what it's been through.
What is the difference between pre-owned and certified pre-owned?
Certified pre-owned cars have not only been thoroughly inspected, but also refurbished to a like-new state. These are the Subaru models that you can trust to be reliable, even if they're used. Certified pre-owned vehicles also qualify for factory-backed warranties while still being much more affordable than a new car.
How do I know I am getting the best price?
Sites like Edmunds can show you what the market price for a vehicle is and how our prices compare to that. You can also use our PureCars Value Report® tool to see a breakdown of why the price is what it is.
Service
What type of services do you offer?
We offer all the standard services you can expect from a Subaru service center. If you need any maintenance or check-up for your Subaru, we can help. We also offer Express Service, which allows you to get an oil change, tire rotation and other minor services quickly and without an appointment.
How can I book an appointment?
You can schedule service easily through our online application or by giving us a call. Sometimes the only option will be to call, but rest assured that our telephone specialists can accommodate your scheduling needs with ease.
Are there ever any deals on servicing?
All the time! You can check our service specials page for all our current deals. It's a great way to save money while getting the service you need.
Parts
How can I order parts?
Our parts center page has a simple form you can fill out to request parts, or you can visit our service center in person to discuss what the best option is for your Subaru.
What types of parts do you offer?
Just about anything you could want. We can order parts directly from Subaru, so we can help you with anything Subaru.
Finance
How can I know if I am pre-approved?
You can fill out a secure finance application online. You'll get personalized rates with the pre-approval process so you can find an excellent Subaru in your budget.
What is the financing process like?
All you have to do is fill out a two-step form, and then we'll let you know what financing might look like for you. It's that simple!
Dealership
Where are you located?
We're just a mile north of I40 at 2110 Covington Pike in Memphis, TN. You can find directions in the About Us section.
How can I get a hold of someone?
You can contact us online through our form or online chat, give us a call or come visit in person. Our friendly staff will be happy to assist you in any way we can.
Why should I buy from Jim Keras Subaru?
We're locally owned and operated, and we've been in the community for over 32 years, so we know all the best ways to serve you. We proudly serve the Memphis area with a deep gratitude to all the hard work our staff has put in over the time we've been here. You shouldn't just listen to us, though. You can see customer testimonials under the About Us section and read reviews on Google, Facebook, DealerRater and more.
How do I know what vehicle is right for me?
Finding the right vehicle can be hard, but we provide plenty of resources to help you along. We offer overviews of models and frequent close looks at various Subaru models to help you figure out which model suits you best.
Do you accept trade-ins?
Yes we do! You can even get a free estimate on your trade-in's value using our Value Your Trade tool. All you need to know is the make, model and year of the car, as well as an approximate mileage and condition. Then we'll send you a report so you can understand what you can expect to afford. When it comes time to trade it in, we'll quickly confirm its condition and be able to give you an exact value.
If you're trading in a Subaru model, you might get a better value than you expect thanks to our Subaru Trade Up Advantage® Program. Contact us, and we'll help you figure out what you could get with your Subaru trade-in.
| Monday | 9:00AM - 7:00PM |
| Tuesday | 9:00AM - 7:00PM |
| Wednesday | 9:00AM - 7:00PM |
| Thursday | 9:00AM - 7:00PM |
| Friday | 9:00AM - 7:00PM |
| Saturday | 9:00AM - 6:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 6:00PM |
| Tuesday | 7:00AM - 6:00PM |
| Wednesday | 7:00AM - 6:00PM |
| Thursday | 7:00AM - 6:00PM |
| Friday | 7:00AM - 6:00PM |
| Saturday | 7:00AM - 4:00PM |
| Sunday | Closed |
| Monday | 7:00AM - 5:00PM |
| Tuesday | 7:00AM - 5:00PM |
| Wednesday | 7:00AM - 5:00PM |
| Thursday | 7:00AM - 5:00PM |
| Friday | 7:00AM - 5:00PM |
| Saturday | 7:00AM - 4:00PM |
| Sunday | Closed |
